Guest Concierge & Planner

仕事内容 This position welcomes applicants who speak English, Chinese, and Japanese. ▶Why This Job is Special ★ Work in exclusive guesthouses, luxury villas, and VIP facilities—experiences you won’t find elsewhere! ★ Passionate about promoting Kyoto? We welcome your energy! ★ Want to bring your ideas to life in boutique hotels and traditional stays? This is a creative planning role! ★ Full training provided—develop your career with us! ★ Casual dress & hairstyle welcome (office casual on some days) ▶About Us We manage a wide range of hospitality operations in Kyoto, including: Luxury private stays in traditional ""machiya"" townhouses Accommodations inside cultural heritage properties Super-luxury villas in prestigious areas like Nanzenji and Arashiyama VIP services in partnership with travel agents and personal planners Hotel operations ranging from budget to high-end We are committed to delivering unforgettable stays and showcasing the beauty of Kyoto to the world. Our goal is to become “Kyoto’s most creative and one-of-a-kind accommodation provider.” ▶Job Description Sales / Planning / Concierge – All in One You’ll co-create memorable stays and unique experiences for guests by blending consulting, concierge service, and creative hospitality planning. ■ Inbound Sales & B2B Account Management Propose plans to travel agents, companies, and planners Promote the value of our premium accommodations Collaborate with English- and Chinese-speaking travel agencies and media ■ Custom Travel & Experience Planning Design exclusive experiences including tea ceremonies and traditional performances Work with top-tier restaurants, temples, and cultural sites ■ Concierge Operations (Including VIP Clients) After initial training, serve as the lead concierge for high-end guests Create unforgettable luxury moments for elite clientele ■ Tailored Services for Villa Owners Handle personal requests from villa owners in Kyoto’s top locations Organize bespoke cultural experiences (tea ceremonies, arts, heritage) ▶Training & Career Development Japanese and English internal training available Feedback system based on OJT and PDCA Qualification support (Real Estate, Travel Operations, Safety Management) Additional allowances for certifications and leadership roles"

求めている人材 ▶Ideal Candidate Passionate about hospitality and open to multicultural understanding Interested in Japanese traditions and Kyoto's unique culture Enjoys designing extraordinary guest experiences Wants to turn new ideas into action 【Requirements】 Bachelor’s degree or higher Valid driver’s license (automatic OK) Available to work weekdays and weekends Japanese: JLPT N1 (business level required) English: TOEIC 800+ or equivalent, business conversation level Chinese: HSK Level 6 + advanced speaking skills, business conversation level Proficient with PC and iPhone operations 【Preferred】 Experience in service or sales roles Hotel industry or leadership experience (team lead, manager, etc.) 【We’re Looking for People Who…】 Are interested in planning and proposal-based roles Want to promote Kyoto tourism Enjoy engaging directly with people Have experience in client-facing roles such as advertising, tourism sales, retail, or concierge work ▶Final Message If you want to use your language skills to create once-in-a-lifetime memories for global guests, join us in building a unique, unforgettable Kyoto experience together."

職場環境 We value full use of paid leave and mental wellness. A global workplace where people of diverse backgrounds thrive. 喫煙所：喫煙所あり（屋外） A designated smoking area is available outdoors. It is completely separated from the office.

600-8456京都府京都市下京区天使突抜四丁目482-3 株式会社JP RESERVE/事務所 【交通手段】 交通・アクセス 五条駅から徒歩約10分

月給36万3170円～44万3300円 給与詳細 ※基本給・固定残業代・一律手当の総額 基本給：月給 21万円 固定残業代：あり 1ヶ月あたり4万5670円 〜 5万5800円（固定残業時間：1ヶ月あたり20時間） 固定残業時間を超えた勤務時間については別途残業代を支給する 【一律手当】 全員に一律で支払われる通勤・皆勤・家族手当金額：あり 1ヶ月あたり10万7500円 〜 17万7500円 全員に一律で支払われるその他手当金額：あり 【Included in Fixed Monthly Allowances】 Sales allowance: ¥60,000/month Punctuality allowance (designated attendance): ¥20,000/month Driver allowance: ¥7,500/month Super punctuality allowance: Up to ¥20,000/month ※ The punctuality allowance is paid for perfect attendance. ※ Super punctuality allowance is paid when perfect attendance is maintained for 3 consecutive months. 【Performance Incentive】 20% of monthly salary will be paid as an additional incentive when performance targets are met. 【Other Allowances】 Family allowance: ¥20,000/month per child (up to higher education) Advanced Specialist Allowance: ¥50,000/month (For those who are fluent in Japanese, English, and Chinese at a business level and can work independently) Night duty allowance: Provided separately when overnight duty is required" 【給与例】 給与例 Salary Examples (Monthly Gross Pay) General (Basic Starting Salary): ¥363,170 General + Advanced Specialist: ¥440,365 General + Family Allowance (1 dependent child): ¥386,050

シフト制 勤務時間詳細 実働時間：1日あたり8時間 平均勤務日数：1ヶ月あたり20日 〜 21日 ▼ Shift Patterns Shift 1: 9:00 AM – 6:00 PM Shift 2: 12:00 PM – 9:00 PM ▼ Off-Season (January–February, June–September) Mainly assigned to Shift 1. Focus on service development, training, and expanding partnerships. Employees are encouraged to take long paid vacations during this period. ▼ Peak Season (March–May, October–December) Mainly assigned to Shift 2. Focus on guest service and delivering top-level hospitality.

休日休暇 ▼ Days Off Full 5-day workweek (shift-based) Annual holidays: 104–106 days (depending on shift schedule) With full use of paid and special leave, most employees enjoy 124–126+ days off per year ▼ Paid Leave 10 days granted after 6 months of employment Paid leave usage rate: nearly 100% ▼ Special Leave System From 2025 onward, those who take 3 consecutive paid leave days will receive 2 extra special leave days, up to 3 times per year (total 6 days) Additionally, 1 special leave day is granted in Feb, June, Sept, and Dec during the off-season (total 4 days/year) ▼ Workstyle Flexibility Upon meeting internal criteria, 3-day or 4-day work weeks may be available. Please consult with us if interested. "

【保険制度】 ・雇用保険 ・労災保険 ・健康保険 ・厚生年金 待遇・福利厚生 【福利厚生】 【Main Benefits】 Salary raises available Bonuses (based on performance: approx. 10–20% of monthly salary) Full social insurance coverage Qualification and skill-based allowances Paid leave Special leave (e.g. maternity leave) Retirement allowance system (eligible after 3 years of service) Free dress and hairstyle (except on designated days) 【Other Allowances】 Commuting allowance: up to ¥20,000/month (actual cost covered) Family allowance: ¥20,000/month per eligible dependent Night duty allowance: ¥5,000/night Punctuality allowance: ¥20,000/month ※ All allowances are subject to internal eligibility criteria ▼ Short-Time Regular Employee System You may maintain full-time employment status and benefits while working as few as 3 days per week Salary will be prorated based on the number of working days Conditions apply

試用期間あり 試用・研修期間：3ヶ月 試用・研修期間の条件：本採用と同じ

• 業界未経験歓迎
• ランチタイム
• 副業・WワークOK
• 中途入社50％以上
• 英語
• 管理職・マネジメント経験歓迎
• 通勤交通費全額支給
• 女性管理職登用あり
• 経験者歓迎
• ネイルOK
• 有資格者歓迎
• 研修あり
• 賞与あり
• ブランクOK
• 完全週休2日制
• 女性が活躍中
• 交通費支給
• 固定給25万円以上
• 資格取得手当あり
• ピアスOK
• 中国語
• 服装自由
• 第二新卒歓迎
• ノルマなし
• 髪型・髪色自由