Player support Traditional

仕事内容 Side (formerly PTW) is a global video game development and services provider, offering technical and creative solutions to many of the largest developers and studios around the world. Founded in 2009 and drawing on 30+ years' experience from our parent company in Japan, Side has since grown to become a global force with 20 studios in 14 countries across North America, Europe, South America, and Asia. Our industry-leading services include game development, art production, audio production, quality assurance, localization, localization QA, player support, community management, and datasets. Help us bring stories to the world! Join a global team of passionate gamers and contribute to delivering unforgettable game experiences. Experience our side of life. For more information, visit www.side.inc. Support the customer service operations including but not limited to evaluating, monitoring, analyzing of results, and implementing any changes via email. -Perform (Traditional Chinese-English, English-Traditional Chinese) language translation and proofreading where necessary. -Respond and support players issues via chat and email, including but not limited to password resets, in-game reports and more. -Respond to approximately 60~80 player inquries a day.

求めている人材 Requirements -Native reading and writing skills in Traditional Chinese. -Fluent reading and writing skills in English. (Japanese is not required) -Passionate about the video game industry. -Strong logical thinking. -Customer service (nice to have) and/or video game, travel support, help desk, technical support experience within an email contact center -environment. -Able to deliver excellent customer service via email and chat. -Able to understand games from a gamer’s perspective. -Capable of analyzing and solving information accurately and swiftly within guidelines. -Possesses a team player mentality.

職場環境 we value horizontal connections and work while communicating with each other. 喫煙所：なし（敷地内全て禁煙）

160-0004東京都新宿区四谷3-2-1　フロントプレイス四谷 Side International Japan株式会社 勤務地 ※転勤なし 【交通手段】 交通・アクセス 丸の内線「四谷三丁目」駅より徒歩3分・JR「四谷」駅より徒歩7分

年俸280万円～320万円 給与詳細 基本給：年俸 280万円 〜 320万円 固定残業代：なし 【一律手当】 全員に一律で支払われる通勤・皆勤・家族手当金額：なし 全員に一律で支払われるその他手当金額：なし *Company regulations will take into account experience and ability. Annual Salary: 2.8M JPY to 3.2M JPY 0~10h average monthly overtime

シフト制 勤務時間詳細 総労働時間：1ヶ月あたり160時間 -Business hours: Shift based - 10:00-19:00

休日休暇 -Support 365 days a year including weekends and holidays (shift work)

【保険制度】 ・雇用保険 ・労災保険 ・健康保険 ・厚生年金 待遇・福利厚生 【福利厚生】 ■Social insurance (health insurance, employees' pension, employment insurance, workers' accident compensation insurance) ■With salary increase ■Transportation expenses paid as stipulated. ■Free dress and hairstyle ■Annual paid leave system.

試用期間あり 試用・研修期間：3ヶ月 試用・研修期間の条件：本採用と同じ *Trial period of 3 months / conditions remain unchanged.

• 制服あり
• 業界未経験歓迎
• ランチタイム
• 主婦・主夫歓迎
• 年間休日120日以上
• フリーター歓迎
• 中途入社50％以上
• 学歴不問
• 月平均残業時間20時間以内
• 職場見学可
• 転勤なし
• 経験不問
• 英語
• 管理職・マネジメント経験歓迎
• 通勤交通費全額支給
• 管理職・マネジャー採用
• 午前
• 女性管理職登用あり
• 経験者歓迎
• ネイルOK
• 残業なし
• 有資格者歓迎
• 研修あり
• 夕方
• ブランクOK
• 女性が活躍中
• 交通費支給
• 長期歓迎
• 駅近5分以内
• 長期休暇あり
• ピアスOK
• 中国語
• 服装自由
• 第二新卒歓迎
• 原則定時退社
• ノルマなし
• ひげOK
• 髪型・髪色自由