Hotel Front Staff

仕事内容: * Welcome guests and perform check-in and check-out procedures * Provide friendly and professional customer service to domestic and international guests * Monitor and respond to guest inquiries, requests, and messages through OTA platforms and the Property Management System (PMS) * Confirm daily reservations, arrivals, departures, and room availability * Coordinate with housekeeping staff regarding next-day check-outs, room cleaning schedules, and room status updates * Regularly verify inventory and operational supplies in coordination with management * Assist guests with local information, transportation arrangements, and recommendations * Handle phone calls, emails, and online inquiries * Report guest feedback, incidents, and operational issues to management * Ensure the front desk and common areas are maintained in a clean and organized condition * Support daily hotel operations and perform other related duties as assigned

求める人材: [Required Skills] * Business-level English communication skills * Business-level Japanese communication skills * Basic computer skills (Email, Microsoft Office, OTA platforms, PMS systems) * Ability to provide professional customer service and hospitality [Preferred Qualifications] * Previous hotel front desk or hospitality industry experience * Experience using hotel PMS systems and OTA platforms * Experience assisting international guests * Additional foreign language skills are welcome

東京都台東区西浅草3-20-13 Morikoya Hotel 【交通手段】 アクセス: * Nearest stations: - Tawaramachi Station (Tokyo Metro Ginza Line) – approximately 5 minutes on foot - Asakusa Station (Tsukuba Express) – approximately 5 minutes on foot * Convenient access from multiple train lines * Transportation expenses provided in accordance with company policy

月給22万円～27万円 給与: * Commuter transportation allowance provided (up to ¥25,000 per month)

固定時間制 勤務時間・曜日: Working days: Monday to Friday Working hours: 13:00 - 22:00 Break time: 1 hour Actual working hours: 8 hours per day Fixed schedule. Saturdays and Sundays are regular days off. Work is required on national holidays. No overtime.

休暇・休日: * Fixed schedule: Monday to Friday * Working hours: 13:00 - 22:00 (1-hour break) * Saturdays and Sundays are regular days off * National holidays are working days * Paid annual leave provided in accordance with Japanese labor law * No overtime

【保険制度】 ・雇用保険 ・労災保険 ・健康保険 ・厚生年金

試用期間なし

その他: 雇用形態: 正社員 給与: 220,000円 - 270,000円 月給 平均所定労働時間（1か月当たり）: 160時間

• 残業なし