CX Supervisor (ZARA/Regular)

仕事内容 CALLING THE CURIOUS Are you looking for an opportunity to work at the forefront of fashion? At ZARA, we offer you the chance to bring your talent to life as part of a passionate and creative team. As a brand that continues to pursue innovation and style, we are always ready to embrace new challenges. ▼Job Description We are currently recruiting future candidates for the CX (Customer Experience) Supervisor position at our stores. You will begin with the fundamental responsibilities of store operations as a Sales Assistant, and then receive training to become a Supervisor in CX, with the goal of growing into an exemplary professional who helps drive our business strategy. CX (Customer Experience): This role is responsible for ensuring the smooth operation of the sales floor within the assigned store, including cashier operations, fitting rooms, replenishment, sales floor maintenance, and the stockroom. With customers always as the top priority, you will provide the best possible experience and service not only to customers, but also to employees.

応募資格 Requirements: ・High school diploma or equivalent qualification required ・At least 2 years of customer service and sales experience ※Experience in apparel retail is welcome but not required ・Business + English level ・Daily conversational level of Japanese Skills / Competencies: ・Customer-oriented mindset ・Passionate, curious, motivated, and dynamic ・A strong interest in fashion and a desire to share that passion with both the team and customers ・Strong communication skills with customers and team members ・High level of self-motivation ・Leadership experience ・Creative, proactive, detail-oriented, and customer-focused ・Strong interest in the latest market trends ・Flexibility and risk management skills ・IT and digital literacy (devices, PC, MOS, etc.) Please note that this is a mid-career recruitment position. (Applicants must have at least a high school diploma; new graduates are not eligible.) Submission of your My Number is required at the time of joining the company. Please note that employment cannot proceed if this cannot be provided. Applicants who have participated in our recruitment process within the past 6 months are not eligible to reapply at this time. If you wish to apply again, please do so 6 months after your previous selection process.

〒6008002京都府京都市下京区四条通寺町東入二丁目御旅町46番地 ZARA京都四条通り店 勤務地 Please note that you may be assigned to a store other than the one you selected at the time of application. 【交通手段】 通勤情報 2-minute walk from Kyoto-Kawaramachi Station / 8-minute walk from Gion-Shijo Station

月給29万円以上 給与 月給290,000円〜 【給与の内訳】 基本給：1ヶ月あたり290,000円〜 【給与補足】 Monthly Salary: JPY 290,000 *Excludes fixed overtime pay; any overtime in excess will be paid separately. *A probationary period applies (3 months; no changes to conditions during the probationary period). Estimated first-year annual salary: from JPY 4,060,000 12 monthly salary payments, plus bonuses twice a year (equivalent to one month’s salary each in spring and summer), and incentive payments (paid in eligible months based on monthly sales performance).

シフト制 勤務時間 07:00〜22:30（実働：8.0時間〜、休憩：60分） 平均所定労働時間：1ヶ月あたり160時間 平均勤務日数：1ヶ月あたり20日 【勤務時間補足】 Determined by shift schedule between 7:00 and 22:30.

休日・休暇 ■ 119 days off per year (10 days per month, except February: 9 days) ■ Special leave for condolence and celebration occasions ■ Paid leave (16 days in the first year, granted after six months of employment) ■ Long vacation system available (summer / winter) ■ Maternity leave ■ Childcare leave

【保険制度】 ・雇用保険 ・労災保険 ・健康保険 ・厚生年金 待遇 ■ Social insurance coverage (employment insurance, workers’ compensation insurance, health insurance, and employee pension insurance) ■ Enrollment in Group Long-Term Disability Income Compensation Insurance (GLTD) available for permanent employees after promotion/regular employment ■ Transportation allowance (up to JPY 50,000 per month) ■ Employee discount (ZARA / ZARA HOME, after completion of the probation period) ■ Uniform (after completion of the probation period) ■ Incentive program (available in eligible months based on monthly sales performance) ■ Position allowance ■ Condolence and congratulatory payment system ■ Training and development programs ■ Employee referral program 【社会保険】 ・厚生年金 ・健康保険 ・雇用保険 ・労災保険

試用期間あり 試用期間：3ヶ月 試用期間中の雇用条件は、本採用と同条件です。

勤務期間 No fixed term ※Probationary period applies.

• 経験者歓迎
• 研修あり
• 駅近5分以内
• 社割あり