{"id":65138,"date":"2018-08-24T17:00:21","date_gmt":"2018-08-24T08:00:21","guid":{"rendered":"https:\/\/next.rikunabi.com\/journal\/?p=65138"},"modified":"2018-08-24T12:28:38","modified_gmt":"2018-08-24T03:28:38","slug":"20180824_t01_iq","status":"publish","type":"post","link":"https:\/\/next.rikunabi.com\/journal\/20180824_t01_iq\/","title":{"rendered":"\u3010\u30de\u30f3\u30ac\u3011\u9069\u5207\u306a\u30b3\u30b9\u30c8\u3068\u52b4\u529b\u3067\u3001IT\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b\u3057\u7d9a\u3051\u308b\u306b\u306f\uff1f\u2015\u300e\u904b\u7528\u2606\u3061\u3083\u3093\u300fIncident 011"},"content":{"rendered":"

\u3044\u3064\u3082\u30b5\u30fc\u30d3\u30b9\u3092\u652f\u3048\u3066\u304f\u308c\u3066\u3044\u308b\u30b7\u30b9\u30c6\u30e0\u904b\u7528\u306e\u4eba\u305f\u3061\u3002\u3044\u3063\u305f\u3044\u3069\u3093\u306a\u30b3\u30c8\u3057\u3066\u3044\u308b\u3093\u3060\u308d\u3046\uff1f \u904b\u7528\u306e\u4ed5\u4e8b\u306e\u82e6\u52b4\u3084\u918d\u9190\u5473\u306a\u3069\u306a\u3069\u3001\u5996\u7cbe\u300c\u904b\u7528\u2606\u3061\u3083\u3093\u300d\u304c\u30012\u5e74\u76ee\u30b7\u30b9\u30c6\u30e0\u904b\u7528\u62c5\u5f53\u8005 \u6d77\u91ce \u9065\u5b50\uff08\u3046\u3093\u306e \u3088\u3046\u3053\uff09\u3068\u4f53\u5f53\u305f\u308a\u3067\u304a\u4f1d\u3048\u3057\u307e\u3059\u3002<\/p>\n

IT\u30b5\u30fc\u30d3\u30b9\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u3063\u3066\u3001\u306a\u3042\u306b\uff1f<\/h2>\n

\u30d3\u30b8\u30cd\u30b9\u30d5\u30a9\u30fc\u30ab\u30b9\u306e\u30e0\u30fc\u30d6\u30e1\u30f3\u30c8\u300cDevOps<\/a>\u300d\u3092\u77e5\u3063\u305f\u9065\u5b50\u3002
\n\u30a8\u30d0\u30f3\u30b8\u30a7\u30ea\u30b9\u30c8\u9577\u6ca2\u6c0f\u306b\u300c\u81ea\u5206\u306e\u4fa1\u5024\u306b\u6c17\u3065\u304f\u3053\u3068\u300d\u300c\u81ea\u5df1\u80af\u5b9a\u611f\u3092\u6301\u3064\u3053\u3068\u300d\u306e\u5927\u5207\u3055\u3092\u6559\u308f\u308b\u3002\u3068\u306f\u3044\u3048\u3001\u9065\u5b50\u306e\u4ed5\u4e8b\u306f\u5730\u9053\u306a\u904b\u7528\u4f5c\u696d\u2026\u2026\u3002\u300c\u81ea\u5206\u306f\u4fa1\u5024\u304c\u3042\u308b\u306e\uff1f\u300d\u7406\u60f3\u3068\u73fe\u5b9f\u306e\u30ae\u30e3\u30c3\u30d7\u306b\u5927\u3044\u306b\u60a9\u307f\u3001\u305d\u3057\u3066\u30d8\u30b3\u3080\u306e\u3067\u3057\u305f\u3002<\/p>\n

\"\"
\n\"\"<\/p>\n

\"\"
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\n\uff08\u307e\u305f\u3001\u65b0\u3057\u3044\u30b3\u30c8\u30d0\u304c\u51fa\u3066\u304d\u305f\u305e\u2026\uff09<\/p>\n

\"\"
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\u203bITIL(R)<\/span>\u3068\u306f<\/strong>
\nInformation Technology Infrastructure Library\u306e\u7565\u3002\u901a\u79f0\u300c\u30a2\u30a4\u30c6\u30a3\u30eb\u300d\u30021980\u5e74\u4ee3\u5f8c\u534a\u306b\u3001\u82f1\u56fd\u653f\u5e9c\u306b\u3088\u308a\u307e\u3068\u3081\u3089\u305fIT\u30b5\u30fc\u30d3\u30b9\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u306e\u597d\u4e8b\u4f8b\u96c6\uff08\u66f8\u7c4d\u7fa4\uff09\u3002\u30d0\u30fc\u30b8\u30e7\u30f3\u30a2\u30c3\u30d7\u3092\u91cd\u306d\u3001IT\u904b\u7528\u7ba1\u7406\u306e\u30c7\u30d5\u30a1\u30af\u30c8\u30b9\u30bf\u30f3\u30c0\u30fc\u30c9\uff08\u4e8b\u5b9f\u4e0a\u306e\u6a19\u6e96\uff09\u3068\u3057\u3066\u4e16\u754c\u4e2d\u306e\u4f01\u696d\u30fb\u5b98\u516c\u5e81\u30fb\u516c\u5171\u6a5f\u95a2\u3067\u7528\u3044\u3089\u308c\u3066\u3044\u308b\u3002<\/div>\n

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\n\uff1f\uff1f\uff1f\uff08\u307d\u304b\u30fc\u3093\uff09<\/p>\n

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\n\u308f\u304b\u308a\u3084\u3059\u304f\u3044\u3048\u3070\u3001IT\u30b7\u30b9\u30c6\u30e0\u3092\u4f7f\u3063\u305f\u30b5\u30fc\u30d3\u30b9\u3092\u3001\u300c\u9069\u5207\u306a\u30b3\u30b9\u30c8<\/strong>\u3067\u300d\u300c\u9069\u5207\u306a\u52b4\u529b<\/strong>\u3067\u300d\u300c\u30d3\u30b8\u30cd\u30b9\u6d3b\u52d5\u3092\u5186\u6ed1\u306b\u884c\u3046\u305f\u3081\u306e\u3001\u9069\u5207\u306a\u54c1\u8cea<\/strong>\u3067\u300d\u63d0\u4f9b\u3059\u308b\u305f\u3081\u306e\u3084\u308a\u65b9<\/span>\u3063\u3066\u3068\u3053\u308d\u304b\u3057\u3089\u3002<\/p>\n

\"\"
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\"\"
\n\u305d\u3046\u3044\u3046\u3053\u3068\uff01\u3067\u3082\u3001\u305f\u3068\u3048\u3070\u76e3\u8996\u5bfe\u8c61\u304c\u591a\u3059\u304e\u3066\u3001\u904b\u7528\u62c5\u5f53\u8005\u304c\u6bce\u65e5\u6df1\u591c\u6b8b\u696d\u3057\u306a\u3051\u308c\u3070\u306a\u3089\u306a\u304b\u3063\u305f\u308a\u3001\u4f11\u3081\u306a\u304b\u3063\u305f\u308a\u3057\u305f\u3089\u3069\u3046\uff1f<\/p>\n

\"\"
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\n\u3067\u3057\u3087\u3002\u305d\u3046\u306a\u3089\u306a\u3044\u3088\u3046\u306b\u3001\u300c\u9069\u5207\u306a\u30b3\u30b9\u30c8\u3067<\/strong>\u300d\u300c\u9069\u5207\u306a\u52b4\u529b\u3067<\/strong>\u300dIT\u30b5\u30fc\u30d3\u30b9\u3092\u56de\u305b\u308b\u3088\u3046\u306b\u3059\u308b\u305f\u3081\u306e\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u304c\u5fc5\u8981<\/span>\u306a\u308f\u3051\u3002<\/p>\n

\"\"
\n\u7d0d\u5f97\uff01<\/p>\n

\n
\n

8,568\u901a\u308a\u3001\u3042\u306a\u305f\u306f\u3069\u306e\u30bf\u30a4\u30d7\uff1f<\/p>\n

\u30b0\u30c3\u30c9\u30dd\u30a4\u30f3\u30c8\u8a3a\u65ad<\/a><\/p>\n<\/div>\n<\/div>\n<\/div><\/div>

IT\u30b5\u30fc\u30d3\u30b9\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u306e5\u3064\u306e\u30b5\u30a4\u30af\u30eb<\/h2>\n

\"\"
\n\u3067\u3001IT\u30b5\u30fc\u30d3\u30b9\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u3063\u3066\u5177\u4f53\u7684\u306b\u4f55\u3092\u3059\u308b\u306e\uff1f<\/p>\n

\"\"
\n\u305d\u3046\u306d\u3002ITIL(R) V3\u3067\u5b9a\u7fa9\u3057\u3066\u3044\u308b\u30015\u3064\u306e\u30e9\u30a4\u30d5\u30b5\u30a4\u30af\u30eb\u304c\u308f\u304b\u308a\u3084\u3059\u3044\u308f\u3002
\nIT\u30b5\u30fc\u30d3\u30b9\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u306f\u3001\u3053\u306e5\u3064\u306e\u30e9\u30a4\u30d5\u30b5\u30a4\u30af\u30eb\u3067\u6210\u308a\u7acb\u3063\u3066\u3044\u308b\u306e\u3002\uff08\u30ea\u30ea\u3063\u3059\uff01\uff09<\/p>\n

\"\"<\/p>\n

\"\"
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\"\"
\n\u82f1\u56fd\u751f\u307e\u308c\u3060\u304b\u3089\u3001\u305d\u3046\u3044\u3046\u3082\u306e\u3060\u3068\u5272\u308a\u5207\u3063\u3066\uff01\uff08\u3042\u305f\u3057\u306f\u5b87\u5b99\u751f\u307e\u308c\u3060\u3051\u308c\u3069\uff09\u9065\u5b50\u306e\u56fd\u306e\u30b3\u30c8\u30d0\u306b\u7f6e\u304d\u304b\u3048\u308b\u306a\u3089\u3001\u6226\u7565\u21d2\u8a2d\u8a08\u21d2\u904b\u7528\u6e96\u5099\uff0f\u79fb\u884c\u21d2\u904b\u7528\u21d2\u6e2c\u5b9a\u30fb\u5831\u544a\u30fb\u6539\u5584<\/span>\u3063\u3066\u3068\u3053\u308d\u304b\u3057\u3089\u3002<\/p>\n

\"\"
\n\u305d\u308c\u306a\u3089\u3001\u308f\u304b\u308a\u305d\u3046\uff01<\/p>\n

\"\"
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\"\"
\n\u306a\u3001\u306a\u3093\u3067\u3059\u3068\uff01\uff1f<\/p>\n

\n
\n

8,568\u901a\u308a\u3001\u3042\u306a\u305f\u306f\u3069\u306e\u30bf\u30a4\u30d7\uff1f<\/p>\n

\u30b0\u30c3\u30c9\u30dd\u30a4\u30f3\u30c8\u8a3a\u65ad<\/a><\/p>\n<\/div>\n<\/div>\n<\/div><\/div>

\u300c\u30b5\u30fc\u30d3\u30b9\u30b9\u30c8\u30e9\u30c6\u30b8\u300d\uff08\u6226\u7565\uff09\u3068\u306f<\/h2>\n

\"\"
\n\u307e\u305a\u306f\u30b5\u30fc\u30d3\u30b9\u30b9\u30c8\u30e9\u30c6\u30b8\u3002\u3069\u3093\u306a\u306b\u7acb\u6d3e\u306a\u904b\u7528\u90e8\u968a\u3067\u3082\u3001\u30d3\u30b8\u30cd\u30b9\u6226\u7565\u3084\u30b4\u30fc\u30eb\u3068\u6574\u5408\u3057\u305f\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b\u3057\u306a\u3044\u3068\u610f\u5473\u304c\u306a\u3044\u308f\u3088\u306d\u3002\u304b\u3064\u3001\u9700\u8981\u306b\u898b\u5408\u3063\u305f\u4e88\u7b97\u3092\u78ba\u4fdd\u3057\u3001\u9069\u5207\u306a\u904b\u7528\u4f53\u5236\u3084\u6295\u8cc7\u8a08\u753b\u3092\u4f5c\u3063\u3066\u904b\u55b6\u3057\u306a\u3044\u3068\u3001\u300c\u3084\u308a\u6f0f\u308c\u300d\u300c\u3084\u308a\u904e\u304e\u300d\u304c\u8d77\u3053\u3063\u3066\u3057\u307e\u3046\u3002<\/p>\n

\"\"
\n\u305f\u3057\u304b\u306b\uff01<\/p>\n

\"\"
\n\u305d\u3046\u306a\u3089\u306a\u3044\u3088\u3046\u306b\u3001\u30b5\u30fc\u30d3\u30b9\u30b9\u30c8\u30e9\u30c6\u30b8\u3067\u306f\u6b21\u306e\u30d7\u30ed\u30bb\u30b9\u3092\u63a8\u5968\u3057\u3066\u3044\u308b\u308f\u3002<\/p>\n

\u30b5\u30fc\u30d3\u30b9\u30b9\u30c8\u30e9\u30c6\u30b8\u306e\u4e3b\u306a\u30d7\u30ed\u30bb\u30b9\u3068\u6a5f\u80fd<\/h3>\n

* \u6226\u7565\u7b56\u5b9a
\n* \u30b5\u30fc\u30d3\u30b9\u30dd\u30fc\u30c8\u30d5\u30a9\u30ea\u30aa\u7ba1\u7406
\n* \u9700\u8981\u7ba1\u7406
\n* \u8ca1\u52d9\u7ba1\u7406<\/p>\n

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\"\"
\n\u6226\u7565\u306e\u6b21\u306f\u8a2d\u8a08\u3002<\/p>\n

\"\"
\n\u3093\u3093\u3093\uff1f\uff1f\uff1f<\/p>\n

\"\"
\n\u305d\u3046\u306d\u3002\u305f\u3068\u3048\u3070\u3001\u65b0\u305f\u306b\u30cf\u30f3\u30d0\u30fc\u30ac\u30fc\u30b7\u30e7\u30c3\u30d7\u3092\u7acb\u3061\u4e0a\u3052\u305f\u3044\u4eba\u304c\u3044\u308b\u3068\u3059\u308b\u3002\u3067\u3082\u3063\u3066\u3001\u9065\u5b50\u304c\u5e97\u9577\u3092\u4efb\u3055\u308c\u305f\u3068\u3059\u308b\u3002<\/p>\n

\"\"
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\"\"
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\"\"
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\"\"
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\"\"
\n\u3042\u3001\u305d\u3046\u3044\u3046\u306e\u3082\u8003\u3048\u306a\u304d\u3083\u3088\u306d\u3002\u3042\u3068\u55b6\u696d\u6642\u9593\u3082\u8003\u3048\u306a\u3044\u3068\u3002\u30c7\u30ea\u30d0\u30ea\u30fc\u3092\u3059\u308b\u3068\u306a\u308b\u3068\u3001\u6ce8\u6587\u3092\u53d7\u3051\u3066\u304b\u3089\u304a\u5c4a\u3051\u3059\u308b\u307e\u3067\u306e\u76ee\u5b89\u306e\u6642\u9593\u3082\u8003\u3048\u306a\u3044\u3068\u3060\u308f\u3002
\n\u3042\u3042\u3001\u5e97\u9577\uff11\u4eba\u3058\u3083\u3067\u304d\u306a\u3044\u3002\u30a2\u30eb\u30d0\u30a4\u30c8\u3092\u63a1\u7528\u3057\u306a\u3044\u3068\uff01<\/p>\n

\"\"
\n\u305d\u3046\u3044\u3046\u3053\u3068\u3002IT\u306e\u904b\u7528\u30b5\u30fc\u30d3\u30b9\u3082\u3001\u904b\u7528\u9805\u76ee\u6c7a\u3081\u305f\u308a\u3001\u76e3\u8996\u9805\u76ee\u6c7a\u3081\u305f\u308a\u3001\u30b5\u30fc\u30d3\u30b9\u30ec\u30d9\u30eb\u6c7a\u3081\u305f\u308a\u3059\u308b\u3088\u306d\u3002\u3053\u308c\u3089\u3001\u904b\u7528\u30b5\u30fc\u30d3\u30b9\u3092\u30c7\u30b6\u30a4\u30f3\u3059\u308b\u6d3b\u52d5\u3092\u30b5\u30fc\u30d3\u30b9\u30c7\u30b6\u30a4\u30f3\u3063\u3066\u547c\u3076\u306e\u3002<\/p>\n

\u30b5\u30fc\u30d3\u30b9\u30c7\u30b6\u30a4\u30f3\u306e\u4e3b\u306a\u30d7\u30ed\u30bb\u30b9<\/h3>\n

* \u30b5\u30fc\u30d3\u30b9\u30ab\u30bf\u30ed\u30b0\u7ba1\u7406
\n* \u30b5\u30fc\u30d3\u30b9\u30ec\u30d9\u30eb\u7ba1\u7406
\n* \u53ef\u7528\u6027\u7ba1\u7406
\n* \u30ad\u30e3\u30d1\u30b7\u30c6\u30a3\u7ba1\u7406
\n* \u30b5\u30fc\u30d3\u30b9\u7d99\u7d9a\u6027\u7ba1\u7406
\n* \u60c5\u5831\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u7ba1\u7406
\n* \u30b5\u30d7\u30e9\u30a4\u30e4\u7ba1\u7406<\/p>\n

\"\"
\n\u3067\u3082\u3001\u3069\u3093\u306a\u30e1\u30cb\u30e5\u30fc\u3092\u63d0\u4f9b\u3059\u308b\u304b\u3063\u3066\u3088\u304f\u8003\u3048\u306a\u3044\u3068\u3060\u3088\u306d\u3002\u304a\u5e97\u306e\u30b3\u30f3\u30bb\u30d7\u30c8\u3084\u96f0\u56f2\u6c17\u306b\u5408\u3063\u3066\u3044\u306a\u3044\u5546\u54c1\u306f\u63d0\u4f9b\u3057\u305f\u304f\u306a\u3044\u306a\u3041\u3002<\/p>\n

\"\"
\n\u305d\u3046\uff01\u3060\u304b\u3089\u3001\u30b5\u30fc\u30d3\u30b9\u30b9\u30c8\u30e9\u30c6\u30b8\u3001\u3059\u306a\u308f\u3061\u30d3\u30b8\u30cd\u30b9\u6226\u7565\u3068\u306e\u6574\u5408\u6027\u3092\u78ba\u8a8d\u3059\u308b\u306e\u304c\u5927\u4e8b\u306a\u306e\u3002<\/p>\n

\u300c\u30b5\u30fc\u30d3\u30b9\u30c8\u30e9\u30f3\u30b8\u30b7\u30e7\u30f3\u300d\uff08\u904b\u7528\u6e96\u5099\uff0f\u79fb\u884c\uff09\u3068\u306f<\/h2>\n

\"\"
\n\u30e1\u30cb\u30e5\u30fc\u3084\u30b5\u30fc\u30d3\u30b9\u304c\u6c7a\u307e\u3063\u305f\u3089\u3001\u3055\u3063\u305d\u304f\u958b\u5e97\u306b\u5411\u3051\u305f\u6e96\u5099\u3092\u3057\u306a\u3044\u3068\u306d\u3002<\/p>\n

\"\"
\n\u305d\u306e\u901a\u308a\uff01\u5fc5\u8981\u306a\u8abf\u7406\u5668\u5177\u3084\u6e05\u6383\u7528\u5177\u3092\u305d\u308d\u3048\u305f\u308a\u3001\u30c6\u30a4\u30af\u30a2\u30a6\u30c8\u7528\u306e\u5305\u88c5\u7d19\u3084\u7d19\u888b\u3092\u6e96\u5099\u3057\u305f\u308a\u3001POS\u30ec\u30b8\u3092\u8a2d\u5b9a\u3057\u305f\u308a\u3002\u304a\u5e97\u306e\u30b9\u30bf\u30c3\u30d5\u306e\u6559\u80b2\u3082\u306f\u305a\u305b\u306a\u3044\u308f\u306d\u3002<\/p>\n

\"\"
\n\u3042\u3068\u306f\u3001\u304a\u5e97\u3084\u5546\u54c1\u3092\u77e5\u3063\u3066\u3082\u3089\u3046Web\u30b5\u30a4\u30c8\u3084\u3001POP\u3001\u306e\u307c\u308a\u3001\u30c1\u30e9\u30b7\u3082\u5fc5\u8981\u306d\u3002\u958b\u5e97\u8a18\u5ff5\u30ad\u30e3\u30f3\u30da\u30fc\u30f3\u3082\u3084\u308a\u305f\u3044\u306a\u3002\u3042\u3042\u3001\u306a\u3093\u3060\u304b\u3084\u308b\u3053\u3068\u304c\u591a\u3059\u304e\u3066\u3001\u7d76\u5bfe\u629c\u3051\u6f0f\u308c\u3055\u305b\u3061\u3083\u3044\u305d\u3046\u3060\u3088\uff5e\uff08\u6ce3\uff09\u3002<\/p>\n

\"\"
\n\u305d\u3046\u306a\u3089\u306a\u3044\u3088\u3046\u306b\u3001\u30b5\u30fc\u30d3\u30b9\u30c8\u30e9\u30f3\u30b8\u30b7\u30e7\u30f3\u3063\u3066\u30e9\u30a4\u30d5\u30b5\u30a4\u30af\u30eb\u304c\u3042\u308b\u306e\u3002
\n\u65b0\u3057\u3044\u30b5\u30fc\u30d3\u30b9\u904b\u7528\u6e96\u5099\u3084\u3001\u65e2\u5b58\u30b5\u30fc\u30d3\u30b9\u3084\u30c7\u30fc\u30bf\u306e\u79fb\u884c\u3002\u3059\u306a\u308f\u3061\u30c8\u30e9\u30f3\u30b8\u30b7\u30e7\u30f3\u306b\u5fc5\u8981\u306a\u30d7\u30ed\u30bb\u30b9\u304c\u5b9a\u7fa9\u3055\u308c\u3066\u3044\u308b\u308f\u3002<\/p>\n

\u30b5\u30fc\u30d3\u30b9\u30c8\u30e9\u30f3\u30b8\u30b7\u30e7\u30f3\u306e\u4e3b\u306a\u30d7\u30ed\u30bb\u30b9<\/h3>\n

* \u69cb\u6210\u7ba1\u7406\uff08\u30b5\u30fc\u30d3\u30b9\u8cc7\u7523\u7ba1\u7406\uff09
\n* \u5909\u66f4\u7ba1\u7406
\n* \u30ca\u30ec\u30c3\u30b8\u7ba1\u7406
\n* \u30ea\u30ea\u30fc\u30b9\u7ba1\u7406<\/p>\n

\"\"
\n\u304a\u5e97\u306e\u65b0\u898f\u958b\u5e97\u6642\u3060\u3051\u3067\u306f\u306a\u304f\u3066\u3001\u30e1\u30cb\u30e5\u30fc\u306e\u8ffd\u52a0\u3084\u5ec3\u6b62\u3001\u55b6\u696d\u6642\u9593\u3092\u5909\u66f4\u3092\u3059\u308b\u3068\u304d\u306a\u3069\u306b\u3082\u30b5\u30fc\u30d3\u30b9\u30c8\u30e9\u30f3\u30b8\u30b7\u30e7\u30f3\u306e\u30d7\u30ed\u30bb\u30b9\u306f\u5f79\u306b\u7acb\u3064\u308f\u3088\u3002<\/p>\n

\u300c\u30b5\u30fc\u30d3\u30b9\u30aa\u30da\u30ec\u30fc\u30b7\u30e7\u30f3\u300d\uff08\u904b\u7528\uff09\u3068\u306f<\/h2>\n

\"\"
\n\u305d\u3057\u3066\u3001\u3064\u3044\u306b\u9065\u5b50\u306e\u304a\u5e97\u30aa\u30fc\u30d7\u30f3\uff01\uff08\u30ea\u30ea\u3063\u3059\uff01\uff09<\/p>\n

\"\"
\n\u3075\u3043\uff5e\u3002\u304a\u75b2\u308c\u69d8\u3067\u3057\u305f\uff01<\/p>\n

\"\"
\n\u304a\u75b2\u308c\u2026\u2026\u3063\u3066\u3001\u4f55\u8a00\u3063\u3066\u308b\u306e\uff01\u30ea\u30ea\u30fc\u30b9\u3057\u3066\u304b\u3089\u304c\u672c\u756a\u3058\u3083\u306a\u3044\u306e\uff01
\n\uff08\u3042\u3093\u305f\u3001\u3044\u3064\u304b\u3089\u958b\u767a\u62c5\u5f53\u306b\u306a\u3063\u305f\u306e\uff09<\/p>\n

\"\"
\n\u3072\u3043\u3043\u3043\u3002\u305d\u3046\u3067\u3057\u305f\uff01<\/p>\n

\"\"
\n\u4e8b\u524d\u306b\u6c7a\u3081\u305f\u30e1\u30cb\u30e5\u30fc\u3084\u30b5\u30fc\u30d3\u30b9\u3092\u3001\u5f53\u305f\u308a\u524d\u306b\u63d0\u4f9b\u3059\u308b\u306e\u306f\u3082\u3061\u308d\u3093\u3002\u30af\u30ec\u30fc\u30e0\u3084\u30c8\u30e9\u30d6\u30eb\u306b\u3082\u5bfe\u5fdc\u3057\u306a\u3051\u308c\u3070\u306a\u3089\u306a\u3044\u3002<\/p>\n

\"\"
\n\u30cf\u30f3\u30d0\u30fc\u30ac\u30fc\u30b7\u30e7\u30c3\u30d7\u3060\u3068\u3001\u3044\u308d\u3044\u308d\u306a\u30c8\u30e9\u30d6\u30eb\u304c\u3042\u308a\u305d\u3046\u3088\u306d\u3002\u983c\u3093\u3060\u54c1\u304c\u51fa\u3066\u3053\u306a\u3044\u3068\u304b\u3001\u54c1\u5207\u308c\u3057\u3061\u3083\u3044\u307e\u3057\u305f\u3068\u304b\u3001\u9154\u3063\u305f\u304a\u5ba2\u3055\u3093\u304c\u6765\u3066\u9a12\u3044\u3067\u3044\u307e\u3059\u3068\u304b\u3001\u30c8\u30a4\u30ec\u304c\u8a70\u307e\u308a\u307e\u3057\u305f\u3068\u304b\u2026\u2026\u3002\u3042\u3068\u3001\u53f0\u98a8\u304c\u8fd1\u3065\u3044\u3066\u3044\u308b\u3051\u308c\u3069\u3001\u304a\u5e97\u958b\u3051\u3066\u5927\u4e08\u592b\u304b\u3057\u3089\u3068\u304b\u3002<\/p>\n

\"\"
\n\u5f53\u305f\u308a\u524d\u306e\u30b5\u30fc\u30d3\u30b9\u3092\u3001\u5f53\u305f\u308a\u524d\u306b\u63d0\u4f9b\u3067\u304d\u308b\u3088\u3046\u306b\u3059\u308b\u305f\u3081\u306e\u7ba1\u7406\u3002\u305d\u308c\u3092\u30b5\u30fc\u30d3\u30b9\u30aa\u30da\u30ec\u30fc\u30b7\u30e7\u30f3\u3068\u3044\u3046\u306e\u3002<\/p>\n

\u30b5\u30fc\u30d3\u30b9\u30aa\u30da\u30ec\u30fc\u30b7\u30e7\u30f3\u306e\u4e3b\u306a\u30d7\u30ed\u30bb\u30b9\u3068\u6a5f\u80fd<\/h3>\n

* \u8981\u6c42\u5b9f\u73fe
\n* \u30a4\u30f3\u30b7\u30c7\u30f3\u30c8\u7ba1\u7406
\n* \u554f\u984c\u7ba1\u7406
\n* \u30a4\u30d9\u30f3\u30c8\u7ba1\u7406
\n* \u30a2\u30af\u30bb\u30b9\u7ba1\u7406
\n* \u30b5\u30fc\u30d3\u30b9\u30c7\u30b9\u30af<\/p>\n

\u300c\u7d99\u7d9a\u7684\u30b5\u30fc\u30d3\u30b9\u6539\u5584\u300d\uff08\u6e2c\u5b9a\u30fb\u5831\u544a\u30fb\u6539\u5584\uff09\u3068\u306f<\/h2>\n

\"\"
\n\u6700\u5f8c\u306f\u3001\u7d99\u7d9a\u7684\u30b5\u30fc\u30d3\u30b9\u6539\u5584\u3002\u30b5\u30fc\u30d3\u30b9\u306e\u4fa1\u5024\u3092\u4e0a\u3052\u3066\u3044\u304f\u305f\u3081\u306b\u6b20\u304b\u305b\u306a\u3044\u30d7\u30ed\u30bb\u30b9\u3088\uff01\uff08\u308c\u3073\u3085\u3093\uff01\uff09<\/p>\n

\"\"
\n\u308f\u304a\u3063\uff01<\/p>\n

\"\"
\n\u30cf\u30f3\u30d0\u30fc\u30ac\u30fc\u30b7\u30e7\u30c3\u30d7\u3092\u904b\u55b6\u3059\u308b\u5834\u5408\u3067\u3082\u3001\u6642\u9593\u5e2f\u5225\u306e\u6765\u5e97\u6570\u3084\u3001\u6765\u5e97\u5ba2\u306e\u8cfc\u5165\u52d5\u5411\u3001\u5546\u54c1\u5225\u306e\u8ca9\u58f2\u6570\u3001\u30ed\u30b9\u306e\u6570\u3001\u304a\u5ba2\u3055\u3093\u306e\u6ede\u5728\u6642\u9593\u3001\u304a\u5f85\u305f\u305b\u3057\u305f\u6642\u9593\u3001\u30af\u30ec\u30fc\u30e0\u3084\u554f\u3044\u5408\u308f\u305b\u306e\u6570\u3001\u30c8\u30e9\u30d6\u30eb\u306e\u767a\u751f\u72b6\u6cc1\u3084\u89e3\u6c7a\u72b6\u6cc1\u3001\u30b9\u30bf\u30c3\u30d5\u306e\u6b8b\u696d\u6642\u9593\u2026\u2026\u306a\u3069\u3001\u304a\u5e97\u304c\u5065\u5168\u306b\u904b\u55b6\u3067\u304d\u3066\u3044\u308b\u304b\uff1f \u6539\u5584\u4f59\u5730\u304c\u306a\u3044\u304b\uff1f \u6e2c\u5b9a\u5bfe\u8c61\u3092\u5b9a\u7fa9\u3057\u3066\u3001\u6e2c\u5b9a\u3057\u3066\u3001\u5831\u544a\uff0f\u5171\u6709\u3057\u3066\u3001\u6539\u5584\u3059\u308b\u3088\u306d\u3002\u3000<\/p>\n

\u7d99\u7d9a\u7684\u30b5\u30fc\u30d3\u30b9\u6539\u5584\u306e\u4e3b\u306a\u30d7\u30ed\u30bb\u30b9\u3068\u6a5f\u80fd<\/h3>\n

* 7\u30b9\u30c6\u30c3\u30d7\u306e\u6539\u5584
\n* \u30b5\u30fc\u30d3\u30b9\u6e2c\u5b9a
\n* \u30b5\u30fc\u30d3\u30b9\u5831\u544a
\n* \u6587\u66f8\u5316<\/p>\n

\"\"
\n\u305d\u3046\u3057\u306a\u3044\u3068\u3001\u304a\u5e97\u306e\u4fa1\u5024\u304c\u4e0a\u304c\u3089\u306a\u3044\uff01<\/p>\n

\"\"
\n\u300c\u5b9a\u7fa9\u3067\u304d\u306a\u3044\u3082\u306e\u306f\u3001\u7ba1\u7406\u3067\u304d\u306a\u3044\u3002\u7ba1\u7406\u3067\u304d\u306a\u3044\u3082\u306e\u306f\u3001\u6e2c\u5b9a\u3067\u304d\u306a\u3044\u3002\u6e2c\u5b9a\u3067\u304d\u306a\u3044\u3082\u306e\u306f\u3001\u6539\u5584\u3067\u304d\u306a\u3044\u300d \u3053\u308c\u306f\u3001W\u30fb\u30a8\u30c9\u30ef\u30fc\u30ba\u30fb\u30c7\u30df\u30f3\u30b0\u535a\u58eb\u306e\u8a00\u8449\u3088\u3002<\/p>\n

\"\"
\n\u30c7\u30df\u30b0\u30e9\u30b9\u535a\u58eb\uff1f<\/p>\n

\"\"
\n\u30c7\u30df\u30f3\u30b0\u535a\u58eb\uff01 \u30d7\u30c9\u30a5\u30ad\u30e3\u2026\u3058\u3083\u306a\u304b\u3063\u305f\u2026PDCA\u30b5\u30a4\u30af\u30eb\u306e\u751f\u307f\u306e\u89aa\u3068\u8a00\u308f\u308c\u3066\u3044\u308b\u308f\u3002<\/p>\n

\"\"
\n\u306a\u308b\u307b\u3069\u3002\u5b9a\u7fa9\u3001\u6e2c\u5b9a\u3001\u6539\u5584\u306e\u6d41\u308c\u3001\u610f\u8b58\u3057\u307e\u3059\uff01 \u4fa1\u5024\u306e\u3042\u308b\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b\u3067\u304d\u308b\u7d44\u7e54\u306b\u306a\u3089\u306a\u304f\u3061\u3083\u3060\u308f\uff01<\/p>\n

\"\"
\n\u3053\u306e5\u3064\u306e\u30b5\u30fc\u30d3\u30b9\u30e9\u30a4\u30d5\u30b5\u30a4\u30af\u30eb\u306e\u4e2d\u3067\u3001\u81ea\u5206\u306e\u4ed5\u4e8b\u304c\u3069\u3053\u306b\u3042\u3063\u3066\u3001\u3069\u3046\u30b5\u30fc\u30d3\u30b9\u306b\u8ca2\u732e\u3057\u3066\u3044\u308b\u304b\uff1f \u81ea\u5206\u306e\u73fe\u5728\u4f4d\u7f6e\u3092\u610f\u8b58\u3059\u308b\u3060\u3051\u3067\u3082\u3001\u904b\u7528\u8005\u3068\u3057\u3066\u306e\u6210\u9577\u306b\u5dee\u304c\u51fa\u3066\u304f\u308b\u3068\u601d\u3046\u3002<\/p>\n

\"\"
\n\u3046\u3093\u3002\u306a\u3093\u304b\u3044\u3064\u3082\u306e\u4ed5\u4e8b\u306e\u898b\u3048\u65b9\u304c\u5909\u308f\u3063\u3066\u304f\u308b\u6c17\u304c\u3057\u305f\uff01<\/p>\n

\"\"
\n\u9065\u5b50\u3082\u3001\u3086\u304f\u3086\u304f\u306f\u904b\u7528\u5168\u4f53\u3092\u898b\u636e\u3048\u3066\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u3059\u308b\u3001IT\u30b5\u30fc\u30d3\u30b9\u30de\u30cd\u30fc\u30b8\u30e3\u3092\u76ee\u6307\u3057\u3066\u307b\u3057\u3044\u308f\u306d\u3002<\/p>\n

\"\"
\nIT\u30b5\u30fc\u30d3\u30b9\u30de\u30cd\u30fc\u30b8\u30e3\uff01\uff1f<\/p>\n

\"\"
\nIT\u30b5\u30fc\u30d3\u30b9\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u306b\u3064\u3044\u3066\u306f\u3001\u3053\u306e\u66f8\u7c4d\u3082\u53c2\u8003\u306b\u306a\u308b\u308f\u3002<\/p>\n

\u300e\u65b0\u4eba\u30ac\u30fc\u30eb ITIL\u4f7f\u3063\u3066\u696d\u52d9\u30d7\u30ed\u30bb\u30b9\u6539\u5584\u3057\u307e\u3059!<\/a>\u300f
\n\uff08\u30b7\u30fc\u30a2\u30f3\u30c9\u30a2\u30fc\u30eb\u7814\u7a76\u6240\u3000\u6ca2\u6e21 \u3042\u307e\u306d\u8457\uff09<\/div>\n

\"\"<\/p>\n

\"\"<\/p>\n

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\u2014\u7b2c12\u8a71\uff08Incident 012\uff09\u306b\u3064\u3065\u304f<\/div>\n
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\u767b\u5834\u4eba\u7269\u7d39\u4ecb<\/h2>\n

\u904b\u7528\u2606\u3061\u3083\u3093<\/h4>\n

\"\"<\/p>\n

\u5996\u7cbe\u3002\u3042\u308b\u65e5\u3001\u9065\u5b50\u306e\u3082\u3068\u306b\u3084\u3063\u3066\u304d\u305f\u3002\u30b7\u30b9\u30c6\u30e0\u904b\u7528\u696d\u52d9\u306e\u8a8d\u77e5\u306e\u4f4e\u3055\u3001\u904b\u7528\u8005\u306e\u30e2\u30c1\u30d9\u30fc\u30b7\u30e7\u30f3\u306e\u4f4e\u3055\u3092\u5606\u304d\u3001\u7a7a\u304b\u3089\u821e\u3044\u964d\u308a\u305f\u3002\u5f7c\u5973\u306e\u4f7f\u547d\u306f\u3001\u904b\u7528\u306e\u30d7\u30ec\u30bc\u30f3\u30b9\u5411\u4e0a\u3001\u4fa1\u5024\u5411\u4e0a\u3001\u305d\u3057\u3066\u904b\u7528\u8005\u306e\u8a87\u308a\u306e\u91b8\u6210\u3002\u597d\u304d\u306a\u8a00\u8449\u306f\u300c\u3042\u308a\u304c\u3068\u3046\u300d\u3002\u597d\u7269\u306f\u3001\u304b\u304d\u6c37\u30d6\u30eb\u30fc\u30cf\u30ef\u30a4\uff08\u5acc\u306a\u3053\u3068\u304c\u3042\u308b\u3068\u3084\u3051\u98df\u3044\u3059\u308b\uff09\u3002
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\u6d77\u91ce \u9065\u5b50\uff08\u3046\u3093\u306e \u3088\u3046\u3053\uff0923\u6b73<\/h4>\n

\"\"<\/p>\n

\u5927\u624b\u88fd\u9020\u696d \u65e5\u666f\uff08\u3072\u304b\u3052\uff09\u30a8\u30ec\u30af\u30c8\u30ed\u30cb\u30af\u30b9\u306e\u60c5\u5831\u30b7\u30b9\u30c6\u30e0\u5b50\u4f1a\u793e\u306b\u52e4\u3081\u308b2\u5e74\u76ee\u793e\u54e1\u3067\u3001\u8a8d\u8a3c\u57fa\u76e4\u30b7\u30b9\u30c6\u30e0\u306e\u904b\u7528\u62c5\u5f53\u3002\u30af\u30e9\u30b9\u306e\u7aef\u3063\u3053\u3067\u76ee\u7acb\u305f\u306a\u3044\u3088\u3046\u306a\u5973\u5b50\u3002\u4eca\u65e5\u3082\u30b5\u30fc\u30d0\u30eb\u30fc\u30e0\u3067\u3001\u30b7\u30b9\u30c6\u30e0\u76e3\u8996\u3057\u305f\u308a\u30d1\u30c3\u30c1\u5f53\u3066\u305f\u308a\u3068\u76ee\u7acb\u305f\u306c\u65e5\u3005\u3092\u9001\u308b\u3002\u597d\u7269\u306f\u3044\u308f\u305f\u8336\u3002<\/p>\n

\u203b\u3053\u306e\u6f2b\u753b\u306f\u30d5\u30a3\u30af\u30b7\u30e7\u30f3\u3067\u3059\u3002\u5b9f\u5728\u306e\u4eba\u7269\u3084\u56e3\u4f53\u306a\u3069\u3068\u306f\u95a2\u4fc2\u3042\u308a\u307e\u305b\u3093\u3002<\/strong><\/span><\/p>\n

\n

\"\u6e4a\u5ddd\u3042\u3044\"\u30de\u30f3\u30ac\uff1a\u6e4a\u5ddd\u3042\u3044\uff08\u307f\u306a\u3068\u304c\u308f\u3000\u3042\u3044\uff09
\n\u30d5\u30ea\u30fc\u30e9\u30f3\u30b9\u306eWeb\u30c7\u30b6\u30a4\u30ca\u30fc\u30fb\u30de\u30f3\u30ac\u5bb6\u30fb\u30a4\u30e9\u30b9\u30c8\u30ec\u30fc\u30bf\u30fc\u3002\u30de\u30f3\u30ac\u3068\u56f3\u89e3\u3067\u3001\u6280\u8853\u3092\u308f\u304b\u308a\u3084\u3059\u304f\u4f1d\u3048\u308b\u3053\u3068\u304c\u597d\u304d\u3002
\n\u4e3b\u306a\u8457\u66f8 \u308f\u304b\u3070\u3061\u3083\u3093\u3068\u5b66\u3076 Web\u30b5\u30a4\u30c8\u5236\u4f5c\u306e\u57fa\u672c<\/a>\u30fb\u308f\u304b\u3070\u3061\u3083\u3093\u3068\u5b66\u3076 Git\u4f7f\u3044\u65b9\u5165\u9580<\/a>\u30fb\u308f\u304b\u3070\u3061\u3083\u3093\u3068\u5b66\u3076 Google\u30a2\u30ca\u30ea\u30c6\u30a3\u30af\u30b9\u3008\u30a2\u30af\u30bb\u30b9\u89e3\u6790\u30fbWeb\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u5165\u9580\u3009<\/a>
\nTwitter: @llminatoll<\/a><\/span><\/p>\n<\/div>\n

\n

\"\u6ca2\u6e21\u3042\u307e\u306d\"<\/p>\n

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\nIT\u904b\u7528\u30a8\u30d0\u30f3\u30b8\u30a7\u30ea\u30b9\u30c8\u3002\u696d\u52d9\u6539\u5584\u30fb\u30aa\u30d5\u30a3\u30b9\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u6539\u5584\u58eb\u3002IT\u30b5\u30fc\u30d3\u30b9\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\uff0f\u30d7\u30ed\u30b8\u30a7\u30af\u30c8\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u306e\u30ce\u30a6\u30cf\u30a6\u3092\u5fdc\u7528\u3057\u305f\u3001\u4f01\u696d\u306e\u50cd\u304d\u65b9\u6539\u9769\u30fb\u696d\u52d9\u30d7\u30ed\u30bb\u30b9\u6539\u5584\u30fb\u30a4\u30f3\u30bf\u30fc\u30ca\u30eb\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u6539\u5584\u306e\u8b1b\u6f14\u30fb\u30b3\u30f3\u30b5\u30eb\u30c6\u30a3\u30f3\u30b0\u30fb\u57f7\u7b46\u6d3b\u52d5\u3092\u884c\u3063\u3066\u3044\u308b\u3002
\n\u4e3b\u306a\u8457\u66f8\uff1a\u300e\u65b0\u4eba\u30ac\u30fc\u30eb ITIL\u4f7f\u3063\u3066\u696d\u52d9\u30d7\u30ed\u30bb\u30b9\u6539\u5584\u3057\u307e\u3059!<\/a>\u300f\u3001\u300e\u8077\u5834\u306e\u554f\u984c\u304b\u308b\u305f<\/a>\u300f\u300e\u50cd\u304d\u65b9\u306e\u554f\u984c\u5730\u56f3<\/a>\u300f\u300e\u8077\u5834\u306e\u554f\u984c\u5730\u56f3<\/a>\u300f\u300e\u4ed5\u4e8b\u306e\u554f\u984c\u5730\u56f3<\/a>\u300f\u3001\u300e\u30c1\u30fc\u30e0\u306e\u751f\u7523\u6027\u3092\u3042\u3052\u308b\u3002<\/a>\u300f\u3001\u300e\u8a71\u3057\u4e0b\u624b\u306e\u305f\u3081\u306e\u96d1\u8ac7\u529b<\/a>\u300f
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